Information We Collect
Personally identifiable information
In order for you to buy items on “961home” solution (Site or App), you will have to register on by creating a user account which requires you to submit certain personally identifiable information. Personally identifiable information may include, but are not limited to, your name, shipping address, email address, telephone number, date of birth, and other similar identifiable information. Additionally, in order for us to verify your identity, we may require you to provide us with a valid proof of identification in the form of a copy of your passport, resident’s visa or permit, national ID, driver’s license, or others (only applicable in special cases of orders with big amounts).
In case you choose to checkout your orders via online payment We will ask you to fill your credit card and/or bank account details during the checkout process”, which we would require for billing purposes and to fulfill your orders. After you complete your registration on the Site and/or the Application, you should not post any personal or financial information anywhere on the Site and/or the Application other than during the checkout process which is a secured payment gateway supported by BLF bank on both the Site and the Application. Restricting the posting of personal information in other sections of the site and/or the Application protects you from fraud or identity theft.
We will collect transactional information based on your buying activities using the Site and/or the Application. The transactional information we collect is used solely in relation to the transactions you undertake on the Site and/or the Application and for no other reasons.
We may use your Internet protocol (or IP) address to analyze user trends and improve the administration of the Site and/or the Application. We may also collect information on the way you use your device to browse the Site and/or the Application, such as the browser type you use to access the Site or the mobile you use for the Application, your navigation on the Site, your time spent on the Site and/or the Application, and other similar information.
In addition to the information listed above, we may collect other information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey. We may also collect feedback ratings and other comments relating to your use of the Site and/or the Application.
When we aggregate personal information for statistical purposes, such aggregated personal information shall be anonymous.
Processing the Information Collected
1. To offer you our services and customer support.
2. To provide you with product quotation, product information and status update of your orders.
3. To suggest new products and services and to notify you about important changes or developments to the features of the products and services.
4. To invite you to customer events and exhibitions.
5. To evaluate and improve our services to you.
6. To respond to your inquiries and complaints.
7. To prevent illegal activities.
8. To collect fees.
9. To identify and troubleshoot problems.
10. To offer you promotional emails.
11. To conduct market research and training.
12. To verify the information you provide us with third parties. For example, we may share some of the personal information you give us with banks or credit card authorization, processing and verification services or with third parties for
fraud screening purposes.
However, all comments that you publicly post about the Site and/or the Application may be used by us for marketing purposes. Therefore, by posting comments, you expressly agree to our using such comments for marketing purposes.
Additionally, information related to items you are buying from “961home” site or application may be displayed on the Site and/or the Application. This information can include details of your user ID, feedback ratings, and comments relating to your use of the Site and/or the Application. Otherwise, we will only disclose your personal information to a third party with your express permission.
We are committed to preserve and protect your privacy. However, we are legally bound to disclose your personal information in the following cases:
1. If we receive a court order or similar legal procedure requiring us to share your Personal Data to law enforcement agencies, government agencies, or third parties.
2. When we are required to disclose your Personal Data to comply with the law.
3. When we are cooperating with an ongoing law enforcement investigation.
4. When we have a good faith belief that our disclosure of your Personal Data is necessary to prevent physical harm or financial loss.
5. To report suspected illegal activity.
6. To investigate a possible violation of our Terms and Conditions.
7. In the event of a sale of “961home”, your personal data may be disclosed to any potential purchaser for the purposes of the continued provision of the Site and/or the Application or otherwise in relation to any such sale.
We may also disclose your personal information in the following events:
1. If you provide your consent.
2. If needed for shipping, delivery and logistics to deliver the products and services you requested from us.
3. If needed by consultancy firms or market research companies working with us on projects to assist in providing better products and services to you.
Receiving Emails or notification messages from 961home.com and/or 961home App
By registering and creating an account on the Site and/or the App, you expressly consent to receiving emails from 961home.com and 961home Application. If, at any time, you decide you do not wish to receive emails from us, you can unsubscribe from our mailing list by clicking on the link at the bottom of any of the emails or by going to the My Account section of the Site and/or the Application and turn email notification off.
Accessing,Editing Your Information and Right to be Forgotten
If you are a registered user at “961home” Site and/or Application, you can access and change your personal information at any time by logging into the My Account section of the Site and/ the Application. You may also request access to the \
information we may have about you.
Moreover, you may request the right to be forgotten. In this case, we will remove your contact info from the system and will not contact you again.
Please note that we shall retain your personal information during and following the end of your use of the Site and/or the App as required being in compliance with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations, and to take any other actions otherwise permitted by law.
Third Party Websites
No Spam or Spoof Emails
We do not tolerate spam. To report Site-related spam or spoof emails, please forward the email [email protected] . You may not use the Site to send spam or otherwise send content that would violate our Terms and Conditions. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks, and other malicious or illegal content.
Storage and Encryption of Information
We hold your Personal Data on servers located in Lebanon or abroad. We take every precaution and encrypt all your Personal Data to safeguard your personal information from unauthorized access, use, or disclosure. By registering and creating an account on the Site and/or the Application, you consent to the transfer of your Personal Data to, and its storage on, our servers located in Lebanon or abroad.
Username and Password
To access your account or make a transaction on the Site and/or the Application, you must enter your username and password. Choose your password carefully using a combination of numbers, special characters, and lower-case and upper-case letters. Remember to change your password frequently and be careful not to share your username and password with anyone. If you are concerned that your password has been compromised, change your password immediately by logging to the My Account section of the Site and/or the Application.
Breach of User Agreement
In connection with your use of the Site and/or the Application, you will not breach these Terms & Conditions. If you do, we may immediately and without liability limit your activity, terminate your membership on the Site and/or the Application indefinitely or temporarily.
We may at any time and in our sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with 961home or use the Site and/or the App in any manner whatsoever until such time that such user is reinstated by 961home. Notwithstanding the foregoing, if you breach these Terms & Conditions we reserve the right to recover any amounts due and owing by you to us or any losses and damages caused by you to 961home and to take such steps, including legal action and/or the initiation of criminal proceedings against you, as we, in our sole discretion, deem necessary.
Users on the Site and/or the Application can provide feedback on 961home services/products after a transaction has closed. Your feedback will be displayed along with your user ID on the Site and/or Application review section or rating section. You cannot withdraw the feedback once you have posted it on the Site and/or the Application. We will not be liable for the feedback that you post on the Site and/or on the Application. You acknowledge and agree that you shall not market or export your 961home feedback rating to any third party other than on 961home Site and or Application.